Frequently Asked Questions

You can use your OBOROTO membership at participating partner businesses listed in the OBOROTO app or website, including restaurants, cafes, salons, shopping outlets, wellness centres, entertainment venues and other verified businesses.

You must be at least 13 years old to use OBOROTO. If you are under 18, you may use the service only with the involvement of a parent or legal guardian.

Choose an available membership plan, complete the payment, activate your membership and access eligible offers and vouchers from participating OBOROTO partner businesses.

OBOROTO currently offers membership options including Trial Membership, 6 Months Membership and 1 Year Membership, subject to the plans displayed on the platform. Membership plans and benefits may change from time to time.

The current standard OBOROTO membership duration is 6 months from activation, unless a different duration is clearly stated for the membership plan at the time of purchase.

No. OBOROTO memberships are fixed-duration memberships and do not automatically renew. You will not be charged automatically when your membership expires. You may purchase a new membership if you wish to continue using the benefits.

Open the OBOROTO app or visit the Membership page on the website, select an available membership plan and complete the payment using the available payment method.

After a successful purchase, your membership is activated in your OBOROTO account. You can then access eligible partner businesses, offers and vouchers.

OBOROTO memberships do not automatically renew. After your membership expires, you can purchase a new membership from the Membership section of the OBOROTO app or website.

Membership usage is linked to your registered OBOROTO account and is subject to the rules of your membership plan. Do not share your account unless the applicable membership terms specifically allow it.

Browse available offers in the OBOROTO app, select an eligible voucher, generate or activate it before billing, and show the voucher or QR code at the participating partner outlet for verification.

Select an eligible voucher, visit the participating partner business, show your voucher or QR code before completing your bill, and allow the merchant to verify the voucher through the OBOROTO system.

Yes. You can browse participating businesses, categories and available offers through the OBOROTO app or website before purchasing a membership.

Voucher redemption may require QR verification at the participating partner outlet. The merchant verifies the voucher through the OBOROTO system before applying the applicable benefit.

After your OBOROTO voucher or discount is verified, you pay the participating merchant directly using the payment methods accepted by that merchant, such as cash or UPI.

Membership payments made through supported direct payment methods may be processed securely through payment providers such as Razorpay. Payment card and UPI details are handled by the payment provider and are not stored on OBOROTO servers.

Refund eligibility depends on how the membership was purchased and the applicable refund terms. Purchases made directly through OBOROTO using Razorpay or another direct payment method are subject to OBOROTO refund terms.

If you purchased your OBOROTO membership through Apple App Store or Google Play billing, refund requests are governed by the respective platform policies. You must submit the refund request directly through Apple or Google because OBOROTO cannot issue refunds for purchases processed through those platforms.

Certain OBOROTO features, including membership purchases and QR-based voucher redemption, may require you to create an account using your mobile number and OTP verification.

Open your profile in the OBOROTO app and update the information that is available for editing. If you need to change information that cannot be edited in the app, contact OBOROTO support.

You can request account deletion directly from the OBOROTO app by going to Settings → Account → Delete Account. You can also request deletion by emailing team@oboroto.com.

After a verified deletion request, OBOROTO will delete or anonymize associated personal information within 30 days, except where information must be retained to comply with legal, tax or regulatory requirements or to resolve disputes.

You can download the OBOROTO app from the Google Play Store or Apple App Store using the official store links provided on the OBOROTO website.

Please contact OBOROTO support with your registered mobile number, a description of the issue and screenshots or other relevant information if available. The support team will help investigate the issue.

OBOROTO may request precise or approximate location access to show nearby partner businesses and location-relevant offers. Location access is optional, but denying permission may limit nearby-offer recommendations.

No. OBOROTO does not sell or share your location data with third parties for advertising purposes.

OBOROTO requests camera access primarily to scan QR codes displayed at partner outlets for voucher redemption. The camera may also be used when you optionally capture or upload photos, such as a profile picture.

Camera data is processed on the device and is not recorded or transmitted to OBOROTO servers unless you explicitly capture and submit an image.

With your permission, OBOROTO may send notifications about new offers, membership updates and voucher status through Firebase Cloud Messaging and Notifee.

Yes. You can disable OBOROTO notifications at any time through your device notification settings.

OBOROTO uses third-party services including Firebase for analytics, crash reporting and push notifications, Microsoft Clarity for understanding app interactions, and Razorpay for securely processing membership payments.

OBOROTO does not display third-party advertisements within the mobile application and does not collect Advertising Identifiers such as AAID or IDFA for ad targeting purposes.

OBOROTO uses information required to provide and operate its services, including account management, membership services, voucher redemption, app functionality, support, analytics, security and notifications.

Yes. You can request deletion of your account and associated personal data through the in-app Delete Account option or by emailing team@oboroto.com. Eligible data will be deleted or anonymized within 30 days, except where retention is legally required.

Businesses interested in becoming OBOROTO partners can visit the For Retailers section of the website or contact OBOROTO support. The OBOROTO team will verify the business and collect the required offer and business information.

OBOROTO partners can increase business visibility, attract customers, promote offers and reach OBOROTO members through the platform.

You can contact OBOROTO support through email, phone or WhatsApp. Email: team@oboroto.com | Phone: +91 99198 97039 | WhatsApp: +91 92147 71509.

OBOROTO customer support is available Monday to Saturday, from 10 AM to 7 PM.

Please provide your registered mobile number, a clear description of the issue and screenshots or other relevant details where possible. This helps the support team investigate and resolve the issue faster.