Overview
This Refund Policy applies to purchases made through the OBOROTO website and mobile application. By purchasing a membership or any other service, you agree to the terms mentioned below.
This policy explains when refunds may be available, how refund requests are processed, and how refunds are handled depending on the payment method used.
Membership Duration: Unless otherwise stated on the applicable membership plan, an OBOROTO membership is valid for 6 months from the date of activation. The applicable membership validity will be displayed before completing the purchase.
Purchases Through App Store / Google Play
If you purchased an OBOROTO membership through Apple's App Store billing system or Google Play billing system, refunds for that transaction are governed by Apple's or Google's respective refund policies.
Refund requests for purchases processed through Apple or Google must be submitted directly through the applicable App Store or Google Play refund process and not to OBOROTO.
OBOROTO does not have the ability to directly issue refunds for purchases that are processed through Apple's App Store or Google Play billing systems.
For purchases made directly through the OBOROTO website or through the OBOROTO application using Razorpay or another direct payment method, this Refund Policy will apply.
Where applicable, OBOROTO may assist users with transaction or payment-related information, but the final decision regarding refunds for Apple or Google processed transactions remains subject to the applicable platform's policies and procedures.
Eligibility for Refund
Refunds for direct purchases may be applicable in the following circumstances:
- Technical issues that prevent successful purchase or activation.
- Duplicate payments for the same membership or service.
- Payment successfully deducted but the membership was not activated due to an error on our end.
- A transaction was incorrectly charged due to a technical or processing error attributable to OBOROTO.
All refund requests are subject to verification and review by our support team.
Refund eligibility may also be subject to applicable laws, payment-provider rules and the specific terms displayed at the time of purchase.
Non-Refundable Cases
Except where required by applicable law or expressly stated otherwise, we generally do not offer refunds in the following cases:
- Change of mind after successful membership activation.
- Partial or full usage of membership benefits.
- Expiry of the membership.
- Failure to read or understand the membership terms before purchase.
- Failure to use available coupons, offers or membership benefits during the validity period.
- Failure to use the membership because of personal circumstances after successful activation.
This section does not limit any refund rights that may apply under applicable law or the refund policies of Apple, Google or another payment provider where applicable.
Membership Cancellation
You may stop using or cancel your membership at any time, subject to the applicable terms of your membership plan.
Cancellation of a membership does not automatically create a right to a refund for the unused portion of the membership.
Unless otherwise required by applicable law or expressly stated in the applicable offer, no refund will be provided for the remaining validity period after successful membership activation.
If the membership was purchased through Apple App Store or Google Play billing, cancellation and refund requests are subject to the applicable Apple or Google procedures.
Refund Process
For purchases made directly through OBOROTO or Razorpay, you may request a refund by contacting our support team with your registered details and reason for the refund.
Please provide the following information where available:
- Registered mobile number.
- Registered email address, if applicable.
- Transaction ID or payment reference number.
- Date of transaction.
- Reason for the refund request.
- Any relevant screenshots or supporting information.
Our team will review and verify the request and generally respond within 3–5 working days.
Submitting a refund request does not guarantee that the refund will be approved.
Refund Timeline
Once a refund for a direct purchase is approved, OBOROTO will initiate the refund within the applicable processing period.
Approved refunds are generally processed within 5–7 working days. The actual time required for the amount to appear in your account may vary depending on the bank, card issuer, Razorpay or other applicable payment provider.
For Apple App Store or Google Play purchases, refund processing timelines are determined by Apple or Google according to their respective policies and payment procedures.
Payment Mode
For purchases made directly through OBOROTO or Razorpay, approved refunds will generally be returned to the original payment method used for the transaction.
OBOROTO may not be able to change the destination payment method for a refund where the payment provider requires the refund to be returned to the original payment source.
For purchases made through Apple App Store or Google Play, refunds will be handled through the applicable platform's payment and refund system.
Failed or Duplicate Payment
If you are charged twice for the same transaction or your payment fails but the amount is deducted from your account, please contact us immediately.
We will verify the transaction using the applicable payment provider and transaction records.
Where a duplicate or failed transaction is confirmed, the applicable amount may be refunded or reversed according to the payment provider's processing procedures.
For payments processed through Apple App Store or Google Play, the applicable platform's payment and refund procedures will apply.
Razorpay Payments
OBOROTO may use Razorpay as a payment gateway for purchases made directly through the applicable website or application payment flow.
Payment information may be processed by Razorpay in accordance with its applicable security, privacy and payment-processing policies.
OBOROTO does not store complete payment card information on its servers unless expressly stated otherwise.
For an approved refund relating to a direct Razorpay transaction, the refund may be processed through Razorpay and the applicable banking or payment network.
Membership Duration
Unless otherwise stated on the applicable membership plan, an OBOROTO membership is valid for 6 months from the date of activation.
The exact membership duration, price, benefits and applicable conditions will be displayed to the user before purchase.
Memberships do not automatically renew unless the applicable membership plan expressly states otherwise.
Expiry of a membership does not create an entitlement to a refund for unused membership benefits.
Platform-Specific Refund Responsibility
Refund responsibility depends on how the purchase was made:
- Apple App Store: Purchases processed through Apple's billing system are subject to Apple's applicable refund policies and procedures.
- Google Play: Purchases processed through Google Play's billing system are subject to Google's applicable refund policies and procedures.
- OBOROTO Website / Direct Payment: Purchases made directly through OBOROTO using Razorpay or another supported direct payment method are subject to this Refund Policy.
Users should identify the payment method used for their transaction before submitting a refund request.
Changes to Policy
OBOROTO reserves the right to modify this Refund Policy at any time.
Any updated version of the policy will be posted on the OBOROTO website and mobile application.
Changes will become effective from the date specified in the updated policy.
We recommend reviewing this Refund Policy before making a purchase.
Contact Us
Last Updated: 20 August 2026
Phone: +91 9919-897-039
Email: team@oboroto.com
Office Address: Sakash Digital Aiding Pvt. Ltd, D-64/98-A, Madhopur, Shivpurwa, Sigra, Varanasi – 221002, Uttar Pradesh, India
Registered Office: Sakash Digital Aiding Pvt. Ltd, Arazi No.16, Suddhipur, Shivpur, Varanasi - 221003, Uttar Pradesh